Contact Center

Serving as the public voice of a federal agency requires a blend of skilled staff articulate about an agency's services; processes grounded in best practices to support consistent, high quality customer service; and a robust technology platform that supports efficient omnichannel operations and captures critical performance data. Synergy's team brings the experience of managing one of HHS' largest and most complex, 24/7/365 contact centers. Our team includes staff with expertise in developing and operating high quality omnichannel customer service operations that allow customers to access support via phone, e-mail, text message, and web chat.